Consumer App
Recently, Union Minister of Consumer Affairs, Food and Public Distribution has launched the ‘Consumer App’ to fast-track consumer grievance redressal process.
It will provide an effective forum for consumers to give their valuable suggestions to the department on consumer-related issues.
The app aims to provide a one-stop solution for consumer grievance redressal.
The registered consumer will be informed about their complaint via SMS/email with a unique number which can be tracked by the consumer.
There will be a time-bound resolution of all grievances.
Grievances in simple nature will be resolved within 20 days
Grievances in Complex nature will be solved within 60 days.
If after 60 days the grievance is not resolved, the consumer will be advised to proceed to consumer fora.
Also, now the consumer will be informed before the closure of a complaint and if the consumer is not satisfied then the complaint will be referred further to the concerned department.
Consumers can use this app in both Hindi and English languages.
The app aims to provide a one stop solution for consumer grievance redressal at the palm of every consumer across the nation via mobile phones.
The complaint status will be monitored on a daily basis by the ministry and on a weekly basis by the minister personally.
The registered consumer will be informed about their complaint via SMS/E-mail with a unique number which can be tracked by the consumer.
The knowledgebase available in the app is very useful feature that will help consumers get information pertaining to 42 Sectors including Consumer Durables, Electronic Products, e-commerce, Banking, Insurance, etc.
Grievance redressal
There will be time bound resolution of all grievances and those that are simple in nature will be resolved within 20 days.
Those that elicit a feedback from companies or further enquiries will be resolved within 2 months/60 days.
If after 60 days the grievance is not resolved, the consumer will be advised to proceed to consumer fora.
Also, now the consumer will be informed before closure of a complaint and if the consumer is not satisfied then the complaint will be referred further to the concerned department.
